Rapid prototyping and production-line configuration for specialty orders and non-standard material requirements. Engineers review each specification before production starts.
Service
Service
From line planning and commissioning to remote diagnostics and spare parts supply, JX-HIDARI supports stable operation long after equipment delivery.
ISO 9001–based inspection from incoming material and precision machining through final commissioning. Each unit is run-tested before shipment.
Control system support via secured remote access, operator training in multiple languages, and predictive maintenance planning to minimize production downtime.
Stocked inventory for all current and legacy JX-HIDARI models. Common wear parts dispatched within 24 hours; air freight to export destinations in 3–7 days.
Service Commitments
Defined response times, not best-effort promises.
24h
Remote diagnostic response for control system and electrical faults
12mo
Standard warranty from commissioning date, 18-month extended available
20+
Countries with active after-sales support and spare parts supply
72h
On-site response time for Jiangxi and Guangdong manufacturing regions
Support Stages
Structured support from specification to long-term operation.
Pre-Sales Review
Confirm material range, press data, facility constraints, and required output before specifying equipment. Application engineers are assigned to each project.
Installation & Setup
Assist with layout planning, foundation requirements, machine leveling, electrical connection, and trial-run parameter tuning at your facility.
Operator Training
Structured training covering operation, coil changeover procedures, inspection protocols, routine maintenance, and emergency safety protocols.
Long-Term Support
Remote diagnostics, control system updates, annual inspections, spare parts delivery, and production optimization consultation for the equipment lifecycle.
Common Questions
Service, warranty, and support explained.
What is the standard warranty period for JX-HIDARI equipment?
All JX-HIDARI equipment carries a 12-month warranty from the date of commissioning, covering mechanical components, electrical controls, and drive systems. An 18-month extended warranty is available for orders placed with an annual service agreement.
How quickly can spare parts be supplied to international customers?
Common wear parts — straightening rollers, feeding rollers, servo drive components, and sensors — are stocked at our Jiangxi facility. Standard parts can be dispatched within 24 hours. Air freight delivery to most export destinations takes 3–7 business days depending on destination.
Do you provide on-site commissioning for overseas installations?
Yes. JX-HIDARI engineers provide remote installation guidance as standard. For large-scale orders or complete production line installations, on-site commissioning at the customer's facility is arranged, including layout planning, machine leveling, electrical setup, and initial operator training.
Can legacy or older JX-HIDARI equipment be serviced?
Yes. We maintain spare parts inventory for all product generations. Electrical control system upgrades are also available for older units, allowing customers to extend equipment service life and add modern PLC or network connectivity features.
Is remote diagnostics available without a service contract?
Basic remote support is included with all equipment for the warranty period. Customers with service agreements receive priority scheduling, extended remote monitoring, and annual inspection scheduling. Contact us for a service plan tailored to your fleet size and production schedule.
Need service support or spare parts?
Contact our after-sales team with your equipment model and serial number. We'll respond within 24 hours with diagnosis and a parts quotation.